Welcome to The

Hospitality Association of Zimbabwe

HAZ is Ziimbabwe’s trusted association for the hospitality industry, representing all segments and all establishments under one banner and with one voice.

Hospitality Association of Zimbabwe .Hospitality Association of Zimbabwe

ABOUT US

HAZ is a national representative body for the hospitality industry,

established to promote, protect, and develop the interests of its members. HAZ advocates for the growth and sustainability of hotels, lodges, restaurants, and related establishments across Zimbabwe, ensuring high standards and best practices within the sector.

Our Core Values:

Professionalism
Collaboration
Sustainability & Innovation

Integrity & Service
Excellence

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1 +

Hotels

We have 20+ amazing Hotels

1 %

Client Satisfaction

We achieved 100% of our client satisfaction through our work

Members

We have 80 years of experience in In the hospitality industry

WHY CHOOSE US

Reasons to Choose Us

HAZ is Ziimbabwe’s trusted association for the hospitality industry, representing all segments and all establishments under one banner and with one voice.

Marketing and Promotion

The Hospitality Association of Zimbabwe provides platforms and opportunities to showcase your business to a wider audience. Benefit from joint marketing initiatives, participate in trade shows, and leverage the associations promotional channels to increase your visibility and attract more customers. Tap into the collective marketing power of the association to amplify your brand and reach a broader market.

Training and Professional Development

The association offers a range of training programs, workshops, and seminars designed to enhance your skills and expertise. Stay updated with the latest industry trends, best practices, and innovations. Access resources and educational materials that can help you improve the quality of your services, increase customer satisfaction, and drive business success.

Networking

Networking Opportunities: By joining the Hospitality Association of Zimbabwe, you gain access to a vast network of industry professionals, including hoteliers, restaurateurs, tour operators, and suppliers. Connect with like-minded individuals, share experiences, and establish valuable partnerships that can enhance your business growth and open doors to new opportunities.

Advocacy and Representation

The Hospitality Association of Zimbabwe serves as a collective voice for the hospitality and hotel industry. As a member, you have the opportunity to contribute to shaping policies and regulations that impact your business. Benefit from the association's advocacy efforts and ensure your concerns and interests are represented at a regional and national level.

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OUR SPECIALTY

The Hospitality Association of Zimbabwe – Strengthening Our Industry Together

The Hospitality Association of Zimbabwe (HAZ) is dedicated to advancing the hospitality and tourism sector by promoting collaboration, professional development, and sustainable practices. We work to create opportunities, share knowledge, and represent our members to ensure the continued growth and success of the industry.

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Overall Client Rating

Prestigious

Global Awards

Qualification

Service Certificate

Working together to strengthen hospitality and tourism across Zimbabwe

Hospitality Association of Zimbabwe Values

Promoting excellence in service and hospitality standards
Encouraging professional development and training
Representing members’ interests to government and stakeholders
Fostering collaboration and sustainable tourism growth

We are proud to collaborate with over 60 member organizations and partners

Our Members

OUR SUCCESS STORIES

Explore our hospitality industry achievements

Victoria Falls Luxury Resort Development

Tourism Events Sustainability

Sustainable Tourism Initiative for Eastern Highlands

Hotel Development Training

Hospitality Staff Certification Program

Training Tourism Sustainability

Eco-Tourism Development in Kariba

Hotel Development Events

Zimbabwe Hospitality Conference 2023

Training Tourism Events

National Culinary Arts Competition

Hotel Development Sustainability

Green Hotel Certification Program

Training Tourism Events

Zimbabwe Tourism Expo 2023

Hotel Development Tourism Sustainability

Great Zimbabwe Heritage Site Hospitality Upgrade

Hotel Development Training Events

Hotel Management Training Initiative

Training Tourism Sustainability

Sustainable Safari Lodge Operations

Hotel Development Tourism Events

Harare International Conference Center Expansion

OUR TEAM MEMBERS

Meet our Presidium and Secretariat

Emmah Kativu

President Elect

Kudzai Ratisai

Second Vice President

Violet Rukande

Secretary

FREQUENTLY ASKED QUESTIONS

Common questions about Zimbabwe's hospitality industry

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How can I join the Hospitality Association of Zimbabwe?

Membership is open to all registered hospitality businesses in Zimbabwe. You'll need to complete an application form, provide business registration documents, and meet our industry standards. Our membership committee reviews all applications quarterly.

What training programs does HAZ offer to members?

We offer comprehensive training programs in hospitality management, customer service, food safety, and tourism trends. Our programs are designed to enhance service quality and operational excellence across Zimbabwe's hospitality sector.

How does HAZ support local tourism development?

We collaborate with government agencies, promote domestic tourism campaigns, and develop initiatives that showcase Zimbabwe's unique hospitality offerings to both local and international visitors.

What are the benefits of HAZ membership?

Members enjoy networking opportunities, industry insights, training programs, representation in policy discussions, marketing support, and access to our annual hospitality excellence awards.

How does HAZ ensure quality standards in the industry?

We've established industry best practices, conduct regular workshops on quality standards, and offer certification programs to help members maintain excellence in service delivery and operations.